A Leap Forward in Patient-Centered Care
Oracle has taken a monumental step forward in healthcare technology by announcing the launch of new generative AI services, meticulously crafted for healthcare organizations. These innovative services, seamlessly integrated with Oracle’s electronic health record (EHR) solutions, introduce the Oracle Clinical Digital Assistant, a cutting-edge tool that empowers healthcare providers with the potential of generative AI and voice commands.
The aim is to significantly reduce manual work, allowing medical professionals to concentrate more on delivering top-notch patient care. Additionally, it simplifies the patient experience by enabling them to take self-service actions effortlessly, such as scheduling appointments or accessing clinical information, all through simple voice commands.
Enhancing the Physician-Patient Connection
In the realm of healthcare, while electronic health records (EHRs) have undeniably improved accuracy and the continuity of care, they’ve also inadvertently fostered a sense of disconnect. Patients often feel unheard or dissatisfied when their healthcare provider spends a substantial portion of an appointment engrossed in screen-based tasks.
The introduction of the Oracle Clinical Digital Assistant, powered by generative AI, addresses this issue head-on. It allows physicians to offer their undivided attention to patients, while simultaneously streamlining administrative duties. This multimodal voice and screen-based assistant actively participate in appointments, utilizing generative AI to automate note-taking and suggest context-aware next steps, such as ordering medication or scheduling labs and follow-up appointments.
One of the standout features of the Oracle Clinical Digital Assistant is its responsiveness to conversational voice commands from healthcare providers. Physicians can effortlessly inquire, for instance, “Show me the patient’s latest MRI results,” prompting the assistant to swiftly retrieve relevant elements from the patient’s EHR record.
Importantly, this information is presented in a coherent order, providing the physician with valuable insights into the appropriate treatment path, all without the need for cumbersome multi-menu interactions with the EHR. The Oracle Clinical Digital Assistant is poised to be available within the next 12 months.
Pioneering Patient Empowerment
The Oracle Digital Assistant Platform extends its capabilities to put patients in the driver’s seat of their healthcare journey. Patients can now initiate self-service actions, spanning from scheduling appointments to making payments, all through voice commands.
Additionally, they can receive answers to health-related queries, guided by generative AI, making healthcare information more accessible and understandable. Imagine a patient asking, “What happens during a colonoscopy?” and receiving a comprehensive and clear response.
Strengthening Provider-Patient Engagement
The Oracle Digital Assistant Platform also allows healthcare providers to proactively engage with patients via web chat, directly embedded in their secure patient portal. For instance, providers can send reminders to patients about necessary lab results for upcoming appointments.
This interactive engagement not only improves patient retention through enhanced interactions but also mitigates revenue loss by reducing common issues like missed appointments. Importantly, these capabilities are available today, ensuring immediate benefits for healthcare organizations.
Oracle Health Conference – A Platform for Innovation
Explore the cutting-edge innovations in healthcare technology at the Oracle Health Conference, scheduled for September 18-20, 2023, in Las Vegas. This event is tailor-made for Oracle Health customers, providing a unique opportunity to delve into groundbreaking products, address industry challenges, and network with peers who share a common goal of advancing healthcare on a global scale.